01606 882712 – info@arcadiarugspa.co.uk

Open 5 days a week. Drop off AND pickup available.

Important Notice: We will be closed for staff training on Tuesday 18th June. We will reopen as usual on Wednesday 19th June.

Our Rug Cleaning Process

We have developed the perfect rug cleaning process, for providing the best cleaning results for you and your rug.

Our Thorough 12 Step Rug Cleaning Process

Rugs are excellent filters and are great at storing all those allergens, dirt and dust particles that vacuuming alone can not reach and remove. Our 12 step thorough rug cleaning process ensures the successful removal of all those soils that build up deep down in the pile, with the knowledge your rug will be left refreshed and as close to it’s original condition as possible.

Here are the thorough steps we take when cleaning and caring for your area rugs, whether it be a Traditional Rug, Contemporary Rug, Oriental Rug, Persian Rug, Silk Rug, Wool Rug or a Viscose Rug. We have the perfect way to clean your rugs thoroughly and safely.

Step 1. Check in, ID and Inspection

We thoroughly inspect your rug. Firstly to identify your rug, knowing the construction and origin of a rug means we are able to decide on the best cleaning method and process. Secondly, we fill out a pre-inspection form where we can make any notes of any pre-existing issues found, we also like to take before and after photographs.


Step 2. Power Vacuum

Using an industrial vacuum, we power vacuum your rug, This will remove the initial dry soils sitting close to the surface of the rug, it is then turned over to vacuum the back of the rug, The rug is now ready for the ‘dusting’ process.


Step 3. Dry Soil Removal – Beating

We place your rug face down and guid your rug through our automatic beating machine. This is when all those soils, grit and debris deep down in the pile of the rug is removed. The beating machine gently beats the back of the rug breaking up and loosening all those compacted soils.


Step 4. Dry Soil Removal – Air Dusting

Some delicate rugs and some extra thick pile rugs will require air dusting, This is where we jet powerful streams of air into the  rug, removing any remaining dry soils. This process is extremely effective at removing tough compacted soils deep in the pile of the rug.


Step 5. Rug Washing

Most rugs will be suitable for our submersion cleaning method, this is where the rug will be placed in the rug washing pit filled with about an inch of water and the rug cleaning solution (woolsafe for wool rugs) is worked into the rug, agitated mechanically or by hand depending on the rug, this is repeated on the reverse side for a truly thorough clean.


Step 6. In-Wash Treatments

Odour issues are treated at this stage, we can leave your rug to soak with the product to treat the odour issue such as pet odours, urine odours or general musty odours. Soaking gives the rug time to release or for the products to break down the urine crystals that cause odours, meaning your rug is completely odour free and we don’t need harsh overpowering fragrances to mask the smell.

Rug Cleaning

Step 7. Stain Treatments

We have a vast range of products and treatments to tackle all types of marks and stains. On occasion, there might be a stain that is permanent, even with all our expert knowledge and specialist products we won’t be able to remove a permanent stain, usually this is apparent at the inspection stage and we will discuss this with you.

Rug Stain Treatment

Step 8. Rinsing

We are now ready to rinse your rug, All the soapy water, products, soils and debris are washed away, followed by a thorough rinse with cold water while using a squeegee to push the water out of your rug. This process is repeated several times until the water runs clear.


Step 9. Spin Dry – Centrifuge

We use a machine called a centrifuge which spins all the moisture out of the rug, this is very similar to your spin cycle on your washing machine. This leaves the rug in a slightly damp condition meaning any remaining moisture can be removed super quick in the drying room. This step is a very important part of the drying process as it eliminates any problems usually caused by long drying times.


Step 10. Drying Room

We have a specially built drying room that has industrial air movers and dehumidifiers and that can speed dry your rugs in a matter of hours. Depending on your rugs fibres and construction it will either be hung to dry or laid to dry in the drying room. 


Step 11. Grooming

The grooming process takes place when the rug goes into the drying room, grooming helps to set the direction of the pile so that all the fibres are all laying in the same way of the pile, which adds to the finished look of the rug.


Step 12. Finishing Touches and Final Inspection

The final step of this process is to thoroughly check over your rug, and a final vacuum. Your rug is now ready for collection unless it’s also in for some repair work. The ultimate clean and care for your rugs.